Club Control

Recently had Stuart in, very informative, had the system fitted since and its been great. Back up and support is excellent. Highly recommend.
Jan 11th, 2023

Have called us several times for sales calls and upon receiving a response from us, they couldn't be bothered to get back in touch!
Oct 1st, 2022

Excellent service, had the system fitted 18 months ago, Stuart was our rep and everything he offered has been lived up to. System is great after service is even better, Jordan in Technical provides great training. Anybody looking make sure you speak to these guys.
Aug 12th, 2022

Excellent service Stuart was brilliant. Highly reccomend
Aug 3rd, 2022

Why I would advise against purchasing your till from this company At the very start our committee at Pangbourne Club were not happy with the quality of work, specifically the trunking for cables that runs throughout the club for the door and till system that was installed on the 29th October. It is certainly not neat. Complaints had been made with no helpful dialog given back to us. We had the new till system installed on the 20th November 2019, now I appreciate that with any new system teething problems are to be expected, however we encountered issues every other day at the start, and still have issues nearly a year later. When the till was installed, after sending over a price list to be input, the PLU reports on our following stock take were incorrect, so we then had to book the next nearest stock take available to rectify this. The next Stock take was executed on the 19th December. Once again the PLU reports were not right, to which an engineer informed me that 'the till system had not been cleared and reset on installation', which begged me to ask the question? Had we purchased a pre-owned till system for the price of 7450.00? After the stock check on the 19th Dec, the PLU was better but STILL not correct. So another was booked for the January. We would usually have these every 6 weeks, so in short we have had to have an additional 2 due to the errors of Club Control. We never had any issues with our previous ICR Touch screen tills. In addition the salesman sold us unicorn. We had been told that the till system and membership system are fully integrated, this is not the case, you need to manually add the members cards/fobs onto Net 2. Click in the token number box and then scan the card on the Paxton reader at the side of the PC and that will assign that card to the member (So we currently have a laptop behind the bar to allow bar staff to do this as we had not been clearly told this when we invited our members to collect their cards and have their photographs taken.) We had also been told that a calendar system could be operated from the main ICR Touch office web, but this is not the case?! Along with other features that that system is not apparently support, such as holiday monitoring and rotas. The tills have also shut down on 2 separate occasions on busy nights, not acceptable when you have to wait for it to re-start with customers waiting. The staff rang the 24 hour support (that we pay 65.00 for maintenance and support) number to be told that they could not help and would need to ring during office hours. When problems have arisen after the balance had been paid there is apparently not an account manager? You deal with technical support, and not just one person. However I will praise most of the technical support team who have been very helpful 90% of the time in trying to resolve the numerous issues that we have encountered. In short the till/membership system has played up since installation. As previously stated the PLU reports are still not correct to this day. October 2020. I am still waiting for installation team to finish the job as the door system has not been fully finished. That was requested on the 07th September 2020, its now 5 weeks later and I am still awaiting a date.
Sep 13th, 2022