Cheshire and Wirral Partnership NHS Foundation Trust

Don't know where to begin on their integrated care service; it's even possible it might not actually exist. There's no recognisable complaints process (gentle hint: ref: 0123-22178 has been left hanging, certainly unresolved); what passes for PALS has no liaison skills, there's no way of recording that a patient believes (& can prove!) a clinical record to be false & no continuity of what passes for patient 'care'. The Trust apparently prides itself on being 'patient-centred'. When they've finished throwing our millions at that single patient, I respectfully suggest they have a look at the other patients being put their way. The last straw was an appointment today with a very out-of-her-depth-with-humans IC physio. She seemed to believe I was there with knee issues, when it's actually spine, with all relevant X-rays & scans pointing there. There is a leg issue with now-chronic (ta for that, CWP) sciatica but you'd expect their physio practitioners to know their back from their elbow. The real clincher came when I was explaining day-to-day problems with being (at 73 years of age, with advanced spinal degeneration) sole 70hr p.w. carer for a dementia sufferer 4 stones heavier than me and she ventured that it was 'good' that I was getting all that exercise. They really should make a couple of days of dementia care a mandatory part of their staff training; apart from the benefit it would bring to the social care crisis, it might make them think twice before acting in such a blatantly derogatory way towards us real carers.
Apr 24th, 2023

Mar 6th, 2023

I got a referred by my GP to call this place. i literally called up and said "hi my name is, and my GP referred me" she answered "that's not a referral is it, that's a self referral... what exactly did your GP say" i answered "im sorry it was because of anxiety i honestly am struggling to remember" she said "hold one minute" then proceeded to put the phone down on me. i only have anxiety problems this place is supposed to deal with people with all sorts of mental health issues and that's the kind of help you provide? its absolutely disgusting. I know its not very manly to say but this call actually upset me, knowing that other people who genuinely need help have the phone literally hung up on them
Mar 2nd, 2022

Thank you so much for your continued stunning support, I can't believe how cared for I feel by by the staff of the partnership.
Dec 28th, 2019

Absolutely appalling. Especially your admin lady - Mandy at vale royal. She should not be working with people who have mental health problems. I could go on.
Nov 8th, 2019