Virgin Credit Cards Customer Services

Mar 31st, 2023

Extreme delays in telephone answering. Lack of local Branch or any Branch telephones. Delays in excess of 55 mins, then no reply. Delays informing one of solution of complaint. 3 months.
Feb 9th, 2023

My girlfriend just got scammed from this number so if you get a phone call from this number plz hang up
Jan 2nd, 2023

My credit card ran out on 31-10-22. I have now requested a new card 3 times and still nothing. Very poor customer service, once you get through to them
Dec 29th, 2022

Worst customer service ever! This morning my Virgin Credit Card got locked. But I had absolutely no idea, because aside from a single missed call from a number I didn't recognise, Virgin made no attempt to inform me that there were any issues. It was only when I was attempting to purchase something online that I realised there were problems - and then realised that the missed call was in fact from Virgin. So, I attempt to call their Customer Service. At first, something didn't feel quite right - the guy I was speaking to answered the phone as if he was talking to his mates, and there was loads of chatter in the background. Not feeling comfortable giving this guy my details, I hung up. So, I called again. But this time they left me waiting for 15 minutes before answering my call. We proceeded through the security questions - only to be told that I had failed security. WHAT!? I know my details! I suggested to the operator that he may have typed them in wrong, however, Mr. Infallable was hugely offended by this, telling me that he's done this job a long time, and that he doesn't make mistakes. It's only a typo - nothing big - just own up to it! Annoyingly, he wouldn't, and at that point he refused to let me proceed further, refused to go through the security process one more time, and refused to let me speak to his supervisor or any kind of superior. So with that, the call is ended, and I'm forced to call back for a third time. This time, I'm on hold for over 40 minutes. I still have no idea at this point what's wrong, or why my card isn't working. I'm panicking slightly. There's nothing on the app. Nothing in my emails. Only a single missed call from earlier this morning. Finally, this guy informs me that there was a flagged transaction which had been made the night before, and that he had no idea why the transaction had been flagged. I tried to question why this was flagged even though the transaction was approved at the time. Or why there were no notifications in my email or in the app. Or even a text message. I questioned why the only way to fix this was by calling them, and having to endure some horrible wait times just to speak to someone - and if there were any better solutions out there so I could avoid these kinds of issues again in the future - 2-step verification by SMS or in the app, perhaps? But rather than trying to help, he ignored me. He pretended like he couldn't hear me. And then hung up. I feel like such a cherished customer.
Dec 7th, 2022