La Brasserie at The Chester Grosvenor

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 10th, 2023

Had a porterhouse steak to share which wasnt enough for one child. The next table had a huge one. Staff gave us a free port and were embarrassed about it but did nothing We were meant to see the steak before cooking but we didnt see a thing. We have complained to the manager but as usual no one cared.We had the proverbial sorry this happened to you . Thanks for that! They ran after us saying we owed them money because we didnt tip. They add it automatically and we deducted it. Disgraceful behaviour from such an establishment
Mar 22nd, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 More
Mar 19th, 2023

I had lunch with my friends on a weekday. The 12% tip will be included, so we were looking forward to receiving the great customer service, but there was none. We arrived at the restaurant on time of the reservation but no one took us to a table. It was not busy at all, and we had eye contact with some waiters and waitress, but they just ignored us, so we stood there for over 5 minutes. Other customers were served fine, so we felt racism. (We are Asian) After we got the table, we asked a few questions about some wine, but the waitress had no knowledge of it and couldn't answer anything. We were surprised to see the cheap quality water bottle which we can buy it from Wilko in the fine restaurant. We hoped that at least the food would be amazing, but the main plaice dish was very sweet. Even more sweet than the egg tart, which had no flavour at all. The champagne, the starter, and the coffee were nice. The restaurant is beautiful, so it was so shame that service and food weren't. I can't recommend this restaurant to my Asian friends because I don't want them to experience discrimination.
Mar 17th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 Recommended dishes Rib Eye 10oz More
Mar 14th, 2023