NatWest

Peaceful calm town
Apr 21st, 2023

I have never received such poor service. I got caught in a scam. They say they offer 24 hrs support online I could only speak to bots who sent me around in circles. Saw a lady at the branch who told me to fill a form in and it will be sorted, I filled the form in and it got denied. Went back to the bank today and got served by a lady who had no clue how to help me, I saw the lady who served me yesterday and said she was the original person I dealt with. She then denied any knowledge or ever recognising me and didn't seemed bothered to help.. she then got another woman involve who stuck me on the phone and walked away. Then the fraud team on the phone wasn't much help either. Just walked out the bank as I was left to sort my own problems out even with going in there for customer support. Worst customer service and communication with me. Pretty sure the scammers cannot get any money out my account however you have lost a customer cause I am changing all my accounts to a diffrent bank as I am unsure my account with natwest is actually safe.
Feb 28th, 2023

First time in a bank for years. My Chester bank has closed and NatWest has taken over, some trepidation on my part. Needn't have worried, the lady who dealt with my problem was helpful and professional in buckets. Can't wait to to have another banking problem.
Jul 15th, 2022

Lost track.of time this morning, turned up way to early.the staff were very patient and and understanding brilliant service
Apr 1st, 2022

Feb 13th, 2021