Hollywood Beauty Bar

Positive: Cleanliness, Professionalism, Punctuality, Quality, Value Services: Hairstyling, Hair coloring
Apr 5th, 2022

I booked an appointment for Thursday to have my hair cut coloured and styled by Jo. We discussed the options for my hair prior to my visit and agreed on colouring my roots and highlights. Jo was very perfessional polite and explained what she was doing at each stage. My hair looks and feels great. I would recommend Jo and the Hollywood beauty bar to anyone. Services: Hairstyling, Hair coloring
Jan 12th, 2022

Services: Hairstyling, Hair coloring Positive: Cleanliness, Professionalism, Punctuality, Quality, Value
Oct 23rd, 2021

Was sent a message from a family member of half head highlights & blow dry offer for this salon for Sat 10th July only and as Ive had a hard time lately and was going to have my first night in over a year out with my hubby - I called on the Weds and spoke to Jo who booked me in for a 12.30pm appointment for the Sat. At first Jo offered an appointment time of 11.15am to which I asked if there were any later appointments as I had to take my children to their dance classes before accepting the later appointment time. At no point on the call was I asked anything about my hair, colour, length etc., however my name & contact number were taken for a Treatwell confirmation message. I arrived for my appointment on time and as soon as I walked in and sat in the chair, Jo told me that she was unable to highlight or colour my hair that day. This was apparently due to my hair being dark and she would have needed to use a toner on it to get it to a blonde tone, and this apparently needed a patch test, which was required 48 hours prior. This is the first time Ive ever heard of a patch test for highlights & toner as they are not pigmented but nevertheless, I asked why she hadnt told me this prior to the appointment as I could have passed by and done this when it was required before the app. She said that most people who come in for highlights have already got them and thats what she had assumed would be the case! Even if this was to be believed, I wouldnt have previously done a patch test with this salon and therefore, she still wouldnt have been covered if this was really legally required. I suspect Jo had her own reasons for not doing my hair that day, whether it was because my hair was too thick and long and it wasnt financially viable or she had perhaps better things to do. She hadnt taken into consideration that I had run around to take my three children to my mums, who had also changed her plans that day to look after them so I could have my hair done for my long-awaited night out. It feel very unfair to be treated this way when Jo had my number and could have easily contacted me. Instead of freshly coloured and styled hair, I just left smelling of the wet dog that had jumped all over me when I walked in. Instead of any apology at all, Jo quickly changed her offer message on the Nextdoor app to include the statement t&cs apply and deleted my appointment from the Treatwell app so I couldnt leave a review on there. She did offer to take a clipping of my hair so I could come back another time however I wouldnt ever go back or recommend anyone here after this shocking treatment.
Sep 21st, 2021

Sep 13th, 2021