Chertsey Post Office

My experience there is not the greatest but the young lady there was nice and helpful. These stars are only for her.
Oct 18th, 2022

Sometimes there is a long queue and a long wait for service.
Oct 8th, 2022

Aug 1st, 2022

That old guy that seems to be the manager was so rude. Not very nice with customers. He had trouble with 2 customers in front of me and also had a go at me, telling himself that "am I speaking a different language?" -in a racist tone, the fact that he is also asian. I think it's him giving instructions is the main problem that's why people do not understand him. Stay away and don't do business with this establishment. I know we have to support local ones but this manner is not acceptable, what a shame this is our local post office.
Jun 23rd, 2022

Took in a package which I had measured at home and prepaid online that met the large letter dimensions. When went to send (proof of postage) clerk measured it and although easily fit within dimensions (length and width) because he was not willing to push it through (item was clothing that easily condensed in) he informed me not a large letter and said would need to post as small parcel. I indicated it fit though with a slight push however he was having none of it. When I asked what could be done he first consulted his colleague who then asked the manager. He could not even be bothered to come out and explain and simply sat behind a wall and counter proceeding to explain to the clerk's colleague who then informed me that I could post it in a post box and be charged a fine. When I asked how that would work the clerk tried to explain the charge would be the responsibility of the receiver (after again consulting with the manager) I said that would not work. In the end I had to ask if I could simply pay extra to send it. They said yes and proceeded to charge me a small package price (plus additional 20p over royal mail online price!). They did not know how I could get a refund on the already paid postage (I had to do this online when got home) The clerk then got me to cross out existing royal mail detail on label after he put on new sticker. Fortunately for them they are in a catchment area. Any other business with staff this poorly trained and a unhelpful manager with poor customer service skills would not survive. I will be using the actual sorting office down the road from now on where I can. Would not recommend unless you simply have no interaction with staff.
Nov 2nd, 2021