Enterprise Car & Van Hire - Cheltenham West

Great service, sensible price.
Mar 1st, 2023

We were given them through our insurance. Said it would be on one day, didn't bring the car until a day later. Kept changing the time for drop off, saying they would be 30mins and ending up being 4 hours later. Then the same on coming to pick it up. Will be with us in 30mins, then called again later saying it would be an 1 hour 30 mins. Would not use this branch, seem unorganised and terrible customer service.
Nov 10th, 2022

Great people
Oct 3rd, 2022

This was my first experience of Enterprise. I usually use Avis or Hertz, but I was pleasantly surprised at how well I was served at Enterprise. Nice car, good service. Definitely recommend.
Mar 3rd, 2022

Worst customer service I have ever deal with. Had a little bump 2 months ago in a enterprise van, managed to get the third party to accept blame (it was their fault anyways). I've been waiting for nearly 2 months now with no updates apart from the information I have had to squeeze out of the rude and inconsiderate staff at the Cheltenham branch. I naturally lost my patienece and wanted to take it higher but the staff member ive been dealing with, refused to tell me their name due to it being "unfair" as itll harm their monthly ratings. Save yourself time and effort and go somewhere else to hire vehicles. YOU SHOULD BE BETTER ENTERPRISE...
Oct 19th, 2021