Royal Orchid Thai Massage

Booked in for a couples massage, got a call 3 days before to confirm booking. On the day they rang in the morning we missed these calls but then we called them back to confirm our appointment again and that we was on our way. We arrived 10 mins early to be told our appointment was gone because we didnt answer the phone in the morning. The lady denied receiving our call even though we did call so she was just lying. Terrible place and terrible customer service. How many times are you expected to confirm an appointment before it is cancelled? Even more annoying how we called 20 minutes before our appointment to be told it was okay and still booked and then the women then lies and say this did not happen. Really disappointing.
Feb 21st, 2023

Loved my massage experience today, my therapist Summer was lovely and great, feel very relaxed now, highly recommend.... Alex.
Jun 24th, 2022

Jun 23rd, 2022

Jun 17th, 2022

I travelled over three hours to Cheltenham for a holiday. I had called on 12.09.22 to book a couples massage on 19.09.22 as it was my only free day. I was aware that it was the Queen's funeral, so after leaving my contact details, I specifically made sure to ask if they're open for the queen's funeral and she enthusiastically said yes. On the day of the massage, I called as I could not find the place and she had told me that my booking had been cancelled as it was the Queen's funeral. I would understand if they changed their mind since the 12th to then be closed on the 19th, but the lady then decided to lie saying they didn't know it was the queens funeral at the time of my initial call, even though I specifically asked about it and the news was definitely already out by the 12th. She then continued to lie saying they only found out it was the Queens funeral on the morning of the funeral even though I had told them a week in advance and that it was evidently all over the news, so this is absolutely absurd and I would only find this acceptable if everyone in the company lived under a rock and no one could reach out to me to tell me they were closed. What made it worse was that they did not even bother to text or call me about the cancellation, wasting part of my day travelling just to get to them. When I questioned this saying why didn't you contact me, she lied saying I didn't leave my details, when it was a member of staff who specifically asked me for my phone number to make sure they could contact me. The management just doesn't make sense, and I can see why I should've listened to all the negative reviews instead. Waste of time.
Sep 16th, 2022