ScS - Sofa Carpet Specialist

I am very disappointed with the way customer service has treated us! Our furniture was faulty, and we have to put up with it until after Xmas
Dec 17th, 2022

2 stars one for delivery people who was brilliant they went above and beyond to get us a loan sofa as SCS decided not to tell us that our sofa wasnt actually being delivered like the emails stated so they could only delivery our arm chair. The customer service is awful. 4 delivery dates and still no sofa and they dont even bother to let us know it actually isnt being delivered so having to take time off work for no reason. Now they dont even know where our sofa is. We was might to have our sofa end of august still havent got it now its November. Our sofa is apparently lost and they dont know where. Never using scs again!!! Communication is disgusting!!!.
Dec 1st, 2022

Salesman not pushy. Very helpful. Got a new sofa coming in the new year. Carpet for bedroom very soon. For 5 stars it shouldn't cost 100 pounds for delivery.
Nov 12th, 2022

We had a mess up with the fitting. Just a mistake. Wasn't hugely bothered as the man who fitted got it sorted. The problem I had was with the company directly. After our carpet was re-ordered we had no communication from the company to say there was any delays or problems. We were told that we had been put on priority. Heard nothing for over 3 weeks, called up to find out what was going on. I was told by the lady on the phone that she'll have to speak to a manager and I'd get a call back in the week. Over a week goes by and still no call back. Called them back up to again find out what's supposed to be going on. Was told my carpets were due into the store on the Tuesday two days later. Tuesday goes by. No call again. No communication. Call them back up to chase them up again. Finally get somewhere. My daughter's bedroom at this point had no carpet for about 6 weeks. Bearing in mind that the carpet from order originally took 2 weeks and then we were supposedly on a priority for the re order. No customer service, very little help from there staff. Shambolic is probably the word to use here.
Sep 22nd, 2022

Would recommend ScS. Mathue who helped us was brilliant. Because of my needs it was very difficult to find a suitable sofa. Alot of them were too soft and I couldn't get off of them. There is a lovely selection and it is good quality. Anyone else would've been stuck for choice. I'd nearly given up when Mathue found us the perfect sofa. We also got a very good price for it. All in all it was a very good experience.
Aug 27th, 2022