Granite Transformations Cheltenham

Fitted in November, finally properly finished in March. Countless calls, repeated broken promises. Totally reactive and not pro active, so so frustrating. The final thing is very nice but the pain and grief received to get there is unacceptable. Would we use them again, never. Service: Granite countertop installation
Mar 5th, 2023

The product is excellent and has completely transformed our kitchen and utility room. I had an issue with repairing a minor fault with a sink, but after raising the issue, Matthew, the owner came to see me at home to discuss and resolve the issue. We discussed the need for really strong customer service and i was happy with the resolution plan. The fitter was friendly and did an excellent job. Services: Tile work replacement, Tile work installation
Apr 22nd, 2021

The overall process was generally well executed; The initial visit to discuss options, timings and price. The secondary survey visit to capture specification requirements. The installation, only marred by a fitting that had been built to the wrong size. This was overcome on the day by quick thinking and action resulting in a minor compromise to the finish that I agreed to. The day after the installation I noticed a small, but obvious yellow smear on our white work surface. This looks like a curry stain, and had not been noticed at the time of completion. My initial reaction was to check that this was a product quality imperfection and not a problem with the non-porous product. I contacted the Cheltenham office, and was informed that my issue would be relayed to a technician, who would call me to discuss (I also e-mailed a photo). No-one called me back, so I made a follow up call and sent another email. Still, no one called me. I then went to the local showroom at Congresbury and relayed my issue to the sales-person on site, she also said that she would pass on the details. Five weeks after the installation and still no contact! The reason for a lower score is primarily due to the non-existent after sales service that I would have expected for such a high ticket product. My expectations have not been met - something that could have been easily avoided by someone at Granite Transformations taking just 5 minutes to contact me.
Mar 17th, 2021

Really pleased with my new worktops and splashbacks. My kitchen looks so modern and it was no hassle at all. Great service, carried out in the timeframe quoted. I would definitely recommend to others. There was a chip underneath the cupboard and they came back and fixed it within the week with no fuss. Really impressed with the after service too. Service: Countertops
Jan 25th, 2021

They never got back to me with a quote. I had them round twice and even went to the showroom to ask if they could send me the quote for the kitchen worktop and cupboards and the study worktop and made sure they had my correct email. Never heard anything back not even a phone call. Not even open on a Monday three days before a lockdown. when you'd think they could be open.!! Go elsewhere
Dec 8th, 2020