Ernest Jones

Absolutely blown away by the service from Morgan. She was helpful but not pushy, was able to give options and advice. We came away with a beautiful wedding ring to sit with an awkwardly shaped engagement ring which Id been struggling to find something to fit. Morgan explained how resizing worked, put my mind at ease with good explanations of warranty and a care plan (which I happily purchased) Wed also been to several travel agents that day to look at honeymoons and had come away disappointed with the customer service. Suffice to say if Morgan had been selling holidays wed have come away with one of those too! Thank you for your help Morgan, youre an absolute asset to Ernest Jones. Liz and Paul
Apr 11th, 2023

I've been in store a couple of times over the past year for a purchase and a service (for another watch). The service has always been great. Mainly been looked after by Tiff and Jen. Both very warming and helpful. Only really use Ernest Jones for watch purchases as they offer a consistently great service.
Mar 10th, 2023

We visited the Cheltenham store where Jenny had sourced a watch my husband liked to replace one that was stolen. Jenny and her colleague where helpfull and professional and replacing the watch was a very pleasant experience.
Feb 28th, 2023

Very friendly and helpful staff will definitely be shopping there again
Jan 16th, 2023

Excellent service received on our visit and we will definitely shop here again. We did make a purchase and we are very pleased with it.
Jul 24th, 2022