Alsto-heat Ltd

Honestly I can't be very positive about this company. They took months to complete work on my parents boiler and seemed full of excuses when challenged. Very difficult to speak to the technician and no mobile phone access. Left my 90yr old parents without heating over a v cold weekend. Unapologetic when contacted. Cannot recommend with current staffing level.
Mar 23rd, 2023

Critical: Professionalism, Punctuality, Responsiveness
Dec 10th, 2022

Do not use this company even when desperate! Used them for a burst pipe on the washing machine during lockdown as we were desperate. The guy came over and said nothing was wrong even if the water was gushing out off the machine. 3 weeks passed, not able to wash our clothes and we finally managed to find a decent plumber to change a tiny pipe in 5 mns. Now we have to pay 48 for a job that an apprentice could have done but a "professional" from Also-heat Ltd couldn't. And going to court over it as I don't care how much this going to cost me, I do not appreciate being taken for a mug. You have been warned
Sep 19th, 2022

Service: Heating system repair
Jul 6th, 2022

We have used Alsto-heat Ltd on three separate occasions now and we have been very pleased with their service each time. Two occasions were to install and plumb up new sinks and the latest occasion was to repair a leak we had from our boiler. We currently have a HomeCare agreement with British Gas for our boiler, but we had a similar problem last year and British Gas came to repair, but now it's happened again so we decided to call on Alsto-heat. This was just before Christmas and we had no heating. Despite being very busy, Steve arranged for someone to assess the problem the same day I called and then another engineer attended the next day with the replacement parts needed and our heating was restored. The service was efficient, friendly and successful. I would certainly recommend as indeed they were recommended to me in the first place by a friend of mine. Service: Heating system repair
Dec 1st, 2021