National Tyres and Autocare

First Class !!
Mar 28th, 2023

Great service every time I have had to go in and get help .Everyone of them are very friendly efficient and do a good job . I had a flat tyre due to these dreaded pot holes so this morning I was there at 8.30 and asked to have my tyre changed , within 30 minutes the job was done not a problem . So helpful always . Thank you .
Apr 8th, 2023

Apr 4th, 2023

Very disappointed with the outcome of a recent visit. I was concerned with how long the braking distance of my car was and had a friend looked at it who advised me to get a pair of tyres changed and have the brakes looked at. So I ordered two tyres, got them delivered to the garage and had an appointment for installation on a Saturday. Got there in the morning and left the car with the garage, told to wait for them to call when it is ready. Ended up taking them 3 hours, which was not quick but fine if the job was properly done - but it was only when I arrived that I realized they had change the rear pair instead of the front pair I wanted. Apparently I did not specify which pair I wanted change, which to be fair could have been the case because I could not recall if we had that conversation, but I do find it very strange that they did not bother to ask, whether before I left or on the phone (they had my number all along which they used to call me for the pick up). What they say was that they checked all tyres and based on the conditions on the tyres decided the front pair were the better ones so that's how they decided which to change. At that point I was confused and chose to take their word for it. It was only later that it occured to me that I could have checked the MOT history, which I did and volia, advisory on the front pair being close to legal limit. No mention of the rear pair. For some reason there seem to be some sort of knocking noise coming from the engine since the visit. Never had it before and not sure if related to the fact that I had them looked at my brakes, but probably needs to be looked at later on elsewhere. All in all, not great communication which may have been the respnsibility of both parties in parts, but I do wonder why they decided to swap out my good tyres. Unfortunately that means I will have to shell out extra cash for another pair of tyres which is not ideal.
Apr 2nd, 2023

Bought a battery from Halfords, they didn't fit the battery correctly. Negative terminal cable could easily be pulled off with hands alone. Battery ran flat. Called them, they told me to stick a screw in the battery terminal to create a connection so I could drive to them, even when I told them it was flat. Then they said they would put shim's on the battery terminals as a long-term solution. Not good at all.
Mar 29th, 2023