NatWest

Went with my crutches instead of wheelchair which was a struggle. But Evelina couldn't do enough for me. Top notch member of staff.
Feb 18th, 2023

it was ok. shame natwest dont have more branches in gloucestershire and herefordshire
Sep 19th, 2022

Jul 14th, 2021

Jan 28th, 2021

My mother and I had to wait 30 minutes to be served. ( which is always the case in the NatWest Promenade, Cheltenham branch and extremely frustrating. ) There are never enough staff at the desks to help; there were only 2 staff actually manning desks. My mother had placed an order to withdraw an amount of money. I appreciate that NatWest, as their Duty of Care to Customers are required to ask what the money is used for. ( Customers are not obliged to answer as they legally own their money. It is through politeness that we answer ) Their questioning to my 84 year old mother, who had produced 2 forms of ID, was equivalent to an interrogation. My mother became distressed but remained polite as she explained that the money withdrawn was from her recently deceased husband from his wheelchair sold. The interrogation continued with ridiculous questions by the woman behind the desk AND the manager. The questioning was incredibly invasive and rude and carried out in front of a queue of customers. Disgusting service.
Apr 11th, 2022