Virgin Money

The staff in the Cheltenham office are very helpful and efficient, but Lord help you if you want any information from any of the 0345 telephone numbers or the 0800 number. The efficiency of the isa department in Gosforth is completely hopeless, so far they have taken 43 days from completion of an isa transfer form to start the transfer and there is no sign that the transfer will be made soon. I just wish I had never contacted Virgin and would not recommend them.
Jan 4th, 2023

dont try to call virgin 0345 numbers, have tried 3 different occasions now and have had to hang up after 30 mins without an answer each time.
Oct 2nd, 2022

Very unhelpful cashier 22/08/22, she was abrupt from the start, told me I couldnt pay a cheque into my wifes account, gave me 4 paying in envelopes, wouldnt give me any paying in slips but said shed order some. And when my wife tried the card this morning, the branch had blocked it. I hope the new guy on reception gets a different trainer than the cashier.
Aug 7th, 2022

Opening times altered and not showing on website. Had a day off work and traveled. Is the rest of services shabby too?
Jul 6th, 2022

Due to restricted mobility I cannot get into the branch. Virgin Money's various 0345 numbers do not EVER seem to have anyone there to answer them. Several times I have hung on 15 - 20 minutes before giving up in disgust.
Jun 15th, 2022