Units Online

Good product, poor service. I'll never order a kitchen online again... my fitter had to do a number of modifications to get the units to fit and we had to buy more items as he did not have enough to complete it... once they had the order all customer care disappeared. Maybe I have just been unlucky, but I'd recommend checking everything with a professional/fitter before ordering.
Jul 4th, 2022

Mar 12th, 2022

Love love love our new kitchen! Amazing quality and a fantastic price. Bob was a great help throughout would definitely recommend
Mar 1st, 2022

Not sure why there are these recent bad reviews. I have been using units online/ mayflower kitchens for about 6 years now. I have purchased 7 kitchens from them over this time and always found them to be excellent. Tony has always been prompt with the quotes and questions. Maybe the people who have left theses reviews don't know what they're ordering or how they're fitted? If you know what you are doing and know what to order you won't be disappointed. I have left this review as I don't like to see really decent people get bad reviews they don't deserve. I will continue to use units online as in my 35 years of being in the building industry, I have found them to be the best by far. Thanks again for your last delivery, spot on time and your driver is a top man!
Mar 2nd, 2023

AVOID I don't usually write reviews but I'm writing this as I hope to deter people from having the same terrible experience as me. Our doors were delayed due to being faulty numerous times and this issue continued for 3 months. Now, I know this was the fault of the manufacturer(TKC) however, Units online (also known as Mayflower) were totally incompetent when it came to dealing with this. In summary : -Once they had my money, their foot came completely off the pedal (lack of comms with both myself and the manufacturer) -I had no choice but to manage it directly with the manufacturer myself (since May, I've not once been contacted by them to see if I need any support. For all they know I could still be waiting for the kitchen! To get this sorted was a full time job) -Suggested workarounds/shortcuts whixh mewnt extra time required by the fitter and some which would have meant a potentially damaged kitchen at the end of it. -Backtracking on promised compensation for the delay to the tradesmen which I've had to pay out of my own pocket. The list goes on. It's been so stressful, and due to the delays, I ended up having my baby right in the middle of the fitting. Units online/Mayflower have since responded to my compensation request with a big fat ZERO. Only what they believe to be their legal rights within their Ts &Cs to pay nothing. This company takes your money and then washes it's hands free of any responsibility.
Dec 13th, 2022