HSS Hire - Chelmsford
Hours
Chamber Rating
-
Lewis Charlton
On Thursday 24th November I reserved and paid for a hire ladder for Monday 28th. At 8:10am on Monday 28th they called me to notify me that they don't have the ladder. Why does it take 4 days to realise and notify the customer. Went to Jewson in stead and they were excellent.
Nov 26th, 2022 -
Stuart Mcclean
Feb 28th, 2020 -
Michael Shelley
100% to them
Feb 23rd, 2020 -
JonnyO
Aug 3rd, 2019 -
Jack Eaton
Terrible customer service - AVOID I really would urge anyone considering hiring from HSS to research local alternatives. I had an absolutely appauling experience trying to hire a micro excavator with them. I booked the digger only for it not to show up and they didn't even bother contacting me to tell me so I found out only when I called to enquire after it was 90 minutes late. The service from the Chelmsford branch was without doubt the worst customer service I have experienced in any industry they basically didn't care and offered no solutions until I complained. The second time I had it hired it was 2 hours late despite promises from the regional manager Emma and multiple calls from me where I was given incorrect information. I'm still waiting for their other manager to call me to discuss my complaint 2 weeks later. There are far better local firms to use so please do some research and don't use HSS.
Jan 24th, 2020
Contact Info
- (124) 565-8127
Questions & Answers
Q What is the phone number for HSS Hire - Chelmsford?
A The phone number for HSS Hire - Chelmsford is: (124) 565-8127.
Q Where is HSS Hire - Chelmsford located?
A HSS Hire - Chelmsford is located at Unit 4 Bilton Rd, Chelmsford, eng CM1 2UP
Q What is the internet address for HSS Hire - Chelmsford?
A The website (URL) for HSS Hire - Chelmsford is: https://www.hss.com/hire/find-a-branch/east-anglia-and-essex/chelmsford?utm_source=google&utm_medium=organic&utm_campaign=local
Q What days are HSS Hire - Chelmsford open?
A HSS Hire - Chelmsford is open:
Thursday: 7:30 AM - 7:30 AM
Friday: 7:30 AM - 7:30 AM
Saturday: 8:00 AM - 8:00 AM
Sunday: Closed
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 7:30 AM
Q How is HSS Hire - Chelmsford rated?
A HSS Hire - Chelmsford has a 3.9 Star Rating from 8 reviewers.
Hours
Ratings and Reviews
HSS Hire - Chelmsford
Overall Rating
Overall Rating
( 8 Reviews )Lewis Charlton on Google
On Thursday 24th November I reserved and paid for a hire ladder for Monday 28th. At 8:10am on Monday 28th they called me to notify me that they don't have the ladder. Why does it take 4 days to realise and notify the customer. Went to Jewson in stead and they were excellent.
Stuart Mcclean on Google
Michael Shelley on Google
100% to them
JonnyO on Google
Jack Eaton on Google
Terrible customer service - AVOID
I really would urge anyone considering hiring from HSS to research local alternatives. I had an absolutely appauling experience trying to hire a micro excavator with them. I booked the digger only for it not to show up and they didn't even bother contacting me to tell me so I found out only when I called to enquire after it was 90 minutes late. The service from the Chelmsford branch was without doubt the worst customer service I have experienced in any industry they basically didn't care and offered no solutions until I complained. The second time I had it hired it was 2 hours late despite promises from the regional manager Emma and multiple calls from me where I was given incorrect information. I'm still waiting for their other manager to call me to discuss my complaint 2 weeks later. There are far better local firms to use so please do some research and don't use HSS.