Essex Child & Family Wellbeing Service (Virgin Care)

2 years waiting list for an assessment, hardly early intervention. I know other families in different areas of the south east getting far better help. The way we are treated is nothing short of a scandal. Putting families that need help through this sort of waiting time causes so much stress and anxiety.
Dec 8th, 2022

Always have a great experience with the service whether for myself or when referring others. The team at Northlands are amazing and ever so helpful!
Nov 1st, 2022

Terrible service. Cant even get a call back regarding an appointment, god forbid if there was a serious issue with my newborn. Ive had to chase daily for a 6-8 week appointment which was cancelled after my appointment start time. Ive not seen anyone or had contact for weeks which is seriously concerning as these people are in charge of my sons welfare and I cant even get someone to call back! As Ive still not had contact Ive now had to make a complaint as seems this is the only thing to do to get someones . Poor reviews will continually be left and I will continue to call daily until someone makes contact.
Jul 30th, 2022

Took 6 days for someone to phone me back, luckily it wasn't anything urgent, first time mum with a 5 week old baby..... virtually no support given. Have to chase up to book appointments too.
Aug 19th, 2021

Very disappointed with this service. No help whatsoever. All they told me was where I could purchase items I could have done that myself. I have an ongoing knee surgery which has left me very limited mobility.
Sep 28th, 2020