Chelmsford car services

Came to me promptly was really helpful. Would recommend highly.
Mar 27th, 2023

Couldn't be happier with Carl. He saw me very short notice, got the car turned around asap and charged a very reasonable price. Couldn't recommend more. Thanks again!
Mar 7th, 2023

Service: Battery
Nov 20th, 2022

Service: Battery
Nov 16th, 2022

I contacted Carl after reading all the positive reviews in order to get starter motor replaced. I was replied to in good time with a quote and date time was agreed for the fix to be done on the driveway. The evening before the date, I asked a question regarding which starter motor he was planning to use ? Up until this point he had been replying to messages courteously but I received no reply to this question neither did he turn up next day morning as planned. I spent entire day not knowing whether car was getting fixed or if I had to start checking with other garages. I tried to call and also texted to check if everything was ok and whether he would be coming to fix the car. No response. Also this meant I had lost the two days and car repair was further delayed which added to my worry as I need the car daily for school and activity runs for my son and i worried it would just give up at some point. This is the first bad experience i have had with a car mechanic. The least he could have done was to let me know that he was cancelling the job, going AWOL is unprofessional. There is a concern in my mind whether something happened to his phone or if there has been an unfortuante reason for why i was ghosted so I just hope there was a reason for why he treated a customer this way. I will certainly never consider using the services of this garage again.
Oct 18th, 2022