Tufferman Ltd

Apr 15th, 2023

Garage shelving steel weak & flimsy, 200 + kg on 6 mm MDF, would not have if it was free.
Mar 20th, 2023

Horrible experience with this place ! placed an order 6 days ago no show! an item that should cost about 2 to ship, but that they charge 10(vat not included) for the shipping which you would imagine should take a day to arrive, well thats their so called 4 days service, no tracking number provided no one answer the phone no matter which option you choose and can't even ask for a refund, horrible all around.
Feb 16th, 2023

Second time I have ordered from Tufferman and on both occasions delivery has been prompt next day even though it was their standard delivery option of four working days. There was a problem with transit damage to the corners of the 4xMDF boards which was disappointing; however, 5* and full marks to Vicki in their sales team who sorted replacements free of charge and delivery which again arrived promptly next day. Ordered Monday, delivery Tuesday, rectified Wednesday. Excellent after sales care and remediating problems immediately deserves recognition.
Jan 29th, 2023

Ordered 'mats' that were delivered as tiles.. Whilst this was shown on the full product description they were offered to me as an 'add on' product so did not display that they were tiles and not 'mats' (eventhough they are call MATS in their product title!) Then appalling customer service from Kaja Karpowicz telling me he is 'sorry' that I didn't do my research properly, not sorry for not providing the information on the website in all areas and not sorry for describing them as pressure mats and not pressure tiles. I have used Tufferman several times before, won't be using them again now.
Dec 19th, 2022