Sutherland Lodge Surgery

Unfortunately Ive not had great health over the last 15 years, but recently Ive been really impressed with service received, including follow up appointments and more importantly they seem to care!
Apr 16th, 2023

No appointments available.
Mar 15th, 2023

Rude and inefficient
Feb 18th, 2023

Appointment booking system require improvement. Went to surgery in person at 0805hrs and I was told by reception that they do not book in person Appointment (surprise) - I need to call instead. I called straightafter, had to wait 20 minutes in queue and finally was told that no appointments left. I requested a call back from reception manager because this arrangement could have been communicated with patients - polite call received and was assured that feedback on improvements will be taken on board. This is not a complaint about staff - Medical and nursing teams are great. Patient experience starts from basics. I am sure that they will review their appointment system.
Jan 21st, 2023

The most awful surgery - avoid at all costs. All to busy to action paperwork from the hospital and no one seems to take any responsibility for anything or to answer complaints.
Dec 1st, 2022