Mr.T Repair Centre Chelmsford

Apr 16th, 2023

Super helpful, Quick response time.
Feb 7th, 2023

Not helpful at all in this shop. Twice I have been in here first time they couldnt help me with a very simple phone issue that my friend ended up doing with a replacement screen off ebay. Second time I was booked in and told I would receive a call back last week but still waiting on that said phone call. Very unprofessional. Do not promise call backs when you cant be bothered to follow up with a customer!
Jan 23rd, 2023

Unfortunately a very disappointing experience. I originally visited this shop for a repair on my iPad (smashed screen). I had called the shop, asked for a price and asked if I needed to book an appointment. I was given a price and told that I could just walk in. I mentioned the day I would walk in and roughly the time i aimed to get there and I asked how long they would need the iPad for. I was informed it could be fixed while I wait in the shop. Perfect ! So I thought ! I went to the shop with my daughter (who was under 1 at the time) and I was informed that they would need to keep the iPad and I could I go back the next day. I explained how disappointing this was as I was told it could be fixed on the spot while I wait. I was then told the best they could do was in two hours. This was a timeframe I more expected. I returned two hours later and was told to come back in an hour. In the end the repair took 4 hours. When I got home and looked at the screen it didnt seem to be placed correctly, I couldnt quite describe it, but it was obvious the screen had been replaced and I wouldnt say it looked professional. I called the shop a few days later and they tried to give excuses as to why they wouldnt replace the screen (when there was a warranty with it if anything was wrong). Instead a few days later I decided to go into the shop and I was served by a different person this time, when explaining why I was back in the shop, the gentleman must have misunderstood what I said and he continued to look at the screen and say whoever you had this screen repaired with hasnt done it properly, look here you can see. I was more than happy he said this as I pulled out my receipt and showed him that they had fixed my screen. The shop agree to replace my screen again! I go back hours later and I kid you not the screen still didnt look good, when I got home there was a bit of glue around the edges, which the shop advised me was normal as it was, what was needed to hold the screen in place. Since then (this was a few months back) the quality of brightness and the touch screen was noticeably getting worse. I actually ended up taking my iPad back to apple and they informed me it looked like a poor quality screen had been installed, however appless repair prices are crazy! So I had continued to look for a repair shop I had more faith in. I have just had my screen replaced today by a different company and the different was incredible! I look like my iPad is brand new again, but the people did comment and advise that who ever had replaced the screen before had used a glue which is not to be used on iPads or these screens which is also what apple had said and also my suspicion. I have not bothered to go back to the shop as I had given them the second chance to sort the screen correctly and they simply did a poor rush job the second time. Im sorry to leave a negative review as I genuinely dont like doing them, but I was really appalled by the whole service and quality of screen repairs you install.
Jan 21st, 2023

Lost my husbands phone no information as to when or if we will get it back .
Dec 29th, 2022