Nationwide Building Society

Just wanted to share what a lovely experience I had visiting Chelmsford Branch, as we are all too quick these days to complain, so it seems fair to praise when it is indeed due. The staff were so helpful and friendly, even though some members of the public in the queue clearly were not having a good day! They had time for everyone whatever their questions or demands! Fab visit! vvvisit!vvivisichange.compared to some financial establishment
Feb 27th, 2023

No Internet ability to pay in cheque.
Feb 8th, 2023

As I was being treated without grace or empathy by a member of the counter staff at the Chelmsford branch yesterday I decided to check out its Google reviews. I am sorry to say that (involuntarily) I laughed out loud when I saw how low its star rating was. More than once I have been left feeling that there was room for improvement by those who take your money behind the desk, but the paying-in machine is very good indeed and the staff who operate the other side of the glass have always been helpful/ courteous. That said, I am seriously checking out another bank across the road today with a view to moving my business. I would rather do 300 hours community service than again encounter the poor attitude I was treated to that has inspired me to write this review. I see you guys chatting without limits to the elderly customers and going out of your way to accommodate young savers. Why are you so impatient with me?
Jul 28th, 2022

Great branch, friendly staff, excellent customer service another delighted customer
Jul 18th, 2022

Since it closed on Saturday. It is useless for all of us that work 9-5
Jan 18th, 2021