Rock The Frock Bridal Boutique

I had an amazing 5-star experience at RTF Essex! Amy consistently went above and beyond throughout both my appointments, had fantastic communication in between, and was overall incredibly friendly, supportive and insightful - and is the reason I found my dream wedding dress, thank you SO much! I would recommend RTF & Amy to everyone and anyone wanting a relaxed, down-to-earth wedding shopping experience, for unique dresses in a beautiful private appointment space :)
Apr 30th, 2023

I can't thank Amy enough for her kindness and patience as my daughter Hannah was nervous about looking for a dress thank you Amy x
Apr 2nd, 2023

Went to the Chelmsford shop for an appointment today for my friend who is getting married and we could not have asked for a more wonderful experience. Amy made us feel so at ease, was unbelievably helpful and warm. Great experience.
Mar 14th, 2023

Opted to try Rock the Frock for my sisters first look at wedding dresses as she was looking for something a bit different and wasnt sure where to start shop was lovely and selection of alternative dresses was refreshing compared to most traditional bridal shops, but the customer service from Amy was by the far best part of the experience. Amy was outstanding, very approachable and made us all feel very relaxed and at ease. We felt very lucky to have had Amy for our appointment, as she went above and beyond to meet our needs and spoke so passionately about the vision of the shop and supporting all different types of brides, no matter their style. A very warm and memorable trip that was well worth the long journey!
Mar 14th, 2023

AVOID AVOID AVOID HELD MY MONEY SHOCKING CUSTOMER SERVICE Would give ZERO STARS if I could. I purchased a dress in August (for end of Feb wedding). Had to constantly chase for updates. Eventually got an appointment to try on the dress. The dress was not only FAULTY but also 5 inches TOO SHORT to what was ordered. No one from the actual company bothered to turn up on the day of my dress-fitting appointment so was sent home from the shop by the seamstress (not employed by the shop) who said that the owner would contact me. Had to wait almost 2 hours for a call back (the owner knew this issue was ongoing from the moment we knew there was an issue). Was told that they had ordered a new dress. I said that I did not want this, I wanted an immediate refund. The owner point blank refused and said it was their right to be given the opportunity to make it right. Sent an email a day later to request a refund and say that the decision to refund is not down to them if the dress is FAULTY and TOO SHORT to what was ordered. Once again refused a refund over email (the reply I got was very unprofessional and ultimately very rude). I then contacted Citizens Advice to confirm it is my consumer right to receive a refund and I emailed the owner back to tell her this. I then dont hear from the company for TWO DAYS (bear in mind they still have a LOT of my money) and threaten to escalate the issue further. I am then told nearly TWO DAYS later I will get a refund and that a dress has not been ordered. I then do not hear from the company for another THREE DAYS (and they still have my money) and I eventually received it back but 50 short. This matter is still ongoing. DO NOT BE PRESSURED BY THESE PEOPLE YOU ARE ENTITLED TO A REFUND - AND CHECK YOUR DRESS WHEN YOU RECEIVE IT!!!
Feb 2nd, 2023