Specialized Concept Store

Great staff, and sweet bike nommy goodness!
Jan 4th, 2023

They've improved a lot since my original review.
Dec 1st, 2022

I visited the Chelmsford store for saddle help, I have spent many years riding with saddle pain and never found a solution. One visit to the Chelmsford store later and I finally have a saddle that doesnt cause any pain at all which is quite revolutionary! Absolutely great team, special thanks to Rob for all of his help. Rob really took the time to listen to my concerns and recommend saddles based on my issues and my riding style. I wholeheartedly recommend a visit here for any of your bike needs.
Nov 24th, 2022

Sep 4th, 2022

I brought my Turbo Levo into the workshop yesterday and spent a great day chatting with Harry and Harvey. They were supportive of my mobility needs and offered their assistance whenever they could, I am genuinely impressed by their level of compassion and support for their customers. My bike was looked after by Steve in the workshop; whom. Not only did the bare minimum effort to sort my bike out but went over and above. He laised with Specialized directly to sort a battery issue out and was able to supply a new battery, install it and give me some pointers on future issues being avoided! Overall, all 3 of the above names, should be recognised for their excellent customer service, should be encouraged to continue performing at a great level of professionalism and recognised by their respective line managers for their efforts. Fingers crossed this battery holds but if it doesn't I'll be back for more coffee lads! Thanks again, you've helped get me back out on my bike, whilst is a big deal for me, cheers!!
Aug 24th, 2022