O T S Airport Taxi Service

Always such a pleasure, nice and very helpful staff at the booking, drivers always so sweet, have used OTS Solutions 3 times now, and can only give my warmest recommendation, and thank you Heidi- Denmark Service: Limousines
May 2nd, 2023

We were charged 19 extra for the time it took us to get to the taxi, while it was typical time it takes for anyone to get out of the airport. I never paid attention to the small print/T's and C's which they have as part of their booking to rip people off. When I challenged this unfair charge, instead of helping, the OTS agent instructed the driver to hold us on the roadside until the over-charge dispute was settled while OTS had my card details from the original booking and all I requested was to allow me to reach home and read OTS T's and C's at my convenience. We felt very unsafe and went through a lot of stress due to the OTS behaviour. I am infuriated at the way I and my family were treated during this pickup service. I have never had a Taxi experience like this in my whole life. I have been travelling for 20 plus years. No other taxi company ever pressurised me over time to get out of airport like this. As a passenger I would expect a Taxi company who is doing airport transfers to be sensible about the business they are in and factor in some flexibility of the time it takes to collect baggage and go through immigration. I had kept driver updated about our whereabouts within the airport the whole time. The driver confirmed over phone that he would leave for airport once I have collected the baggage and that's exactly what he did. So the driver hardly waited for 5-10 mins at the airport. Hence the waiting charge is highly unfair. What made it worse was that driver instructed us to get to drop off lane for pick up which is against the law and it took us extra time to find the place and we were charged for that time too when we should have been picked from the arrivals parking. So the two reasons given to me to justify extra waiting charges i.e. extra parking charges and extra waiting time, both don't really apply in this case. Needless to say, I will never use OTS again after this horrible experience. Service: Limousines
Apr 25th, 2023

Instructions said to phone the driver once you are ready to be picked up BUT the driver phoned us and said he was already waiting and I hadn't even got through security due to delays. Then they claimed they had been waiting 28 minutes despite the driver telling me he had gone off to another job. They charged an extra 17 to my account because they said they were waiting. Its NOT my fault they turned up until I was ready. Very unethical way of doing business. The total price paid ended up costing me more than it would have done to park at Birmingham Airport. Wont be using this company again!
Apr 21st, 2023

Service: Limousines
Apr 18th, 2023

Service: Limousines
Apr 9th, 2023