JPW Real Estate

Have chased on several occasions for payment for services provided to a building currently managed by JPW. The accounts team do not come back to your emails and when I have called requesting for payment they are unable to process it. Very poor service
Oct 1st, 2022

Awful customer service. They used to manage our block of flats and would routinely ignore all residents emails and phone calls, often for up to months at a time. I was requesting an important document from them after purchasing one of the flats for 8 months. When the document finally arrived, they had spelt my partners name wrong, despite having countless documents in their possession with the correct name. I don't think I ever saw them carry out any of their duties they were required to do e.g. safety checks for the entire year they managed the properties, but were happy to chase tenants for payments. We became tired and switched management companies and things have been much better since. Avoid at all costs.
Sep 29th, 2022

Never dealt with such a company. On occasions we were lucky to have someone good - and then they left for better prospects! Asked for thousands upfront for much needed renovations to communal areas of my small block of flats. Took nearly 3 years to get a specification. And, once works completed, the flooring laid wasn't something durable enough for my bathroom! The explanation was 'we wanted to get something in place'. I no longer live there, but that floor won't last another year. Avoid at all costs if you live in a small block. They are only interested in the ones that make them money. I bet that's where the lino came from that ended up in our hallway!! I would add that Alice was always helpful.
Mar 7th, 2022

Critical: Professionalism, Quality, Responsiveness, Value
Feb 26th, 2022

Horrible horrendous service. I have no idea how they are still in business and get property management assignments. Phoneline never works and if rings gets disconnected before you even press your option. My intercom hasn't been working from ages and haven't had any response from them. It's a constant chase with a dead end. I really need a functional intercom as missing out on so many deliveries and than had to contact the delivery service provider for a pick. Such a wastage of time. Can you help? Wow! this is how you respond to a review. No wonder most of your reviews are poor and disappointing and your company will continue to receive until you actually show some empathy and provide actual customer service rather than writing an essay as defence mechanism.
Jul 9th, 2022