Costa Coffee (Cheadle Hulme)

I used to really like this Costa, but gone down hill in resent months. Tables and window ledgers are left cluttered with trays of dirty cups and bits of half eaten food. The staff take an eternity to get your drinks ready, while your hot food is going cold on the tray. There's no wonder this place nearly empty all the time. I think the Costa management needs to take a long hard look at what's going on here.
Apr 25th, 2023

Sorry, but this Costa is absolutely disgustingly dirty. It needs a deep clean and a proper regular cleaning schedule. I can only assume nobody from Costa HQ has made a visit here for a long time, because they have fallen well below what I would expect from Costa in terms of cleanliness and hygiene. The floors are shockingly filthy, and its dirty when they open first thing in the morning so obviously no cleaning being done at the end of the day.
Apr 22nd, 2023

Great Coffee as always but standards are slipping at this location. Store looking a bit run down, flooring taped up I assume it is split underneath. Seats and carpets need a good clean. Staff may need a bit of a refresher training to regards to measures of small / medium.
Apr 22nd, 2023

This costa feels like one of the worst run out of all the franchises in the area. Friendly staff, but let down by the wifi which seems to be working on max 2 out 5 visits. It's really inconvenient when you need to work from somewhere and choose here, order and realise it's not working yet again. Tables are also constantly dirty and uncleared, even when it's quiet. The above issues are two simple things that if stayed on top of could substantially improve the customer experience and cost no money to implement - they require just management to care, which I feel is the main issue with this store.
Mar 20th, 2023

Despite this Costa often being quiet on midweek daytimes, I'm struggling to understand why it's always so dirty and poorly managed. The staff are friendly (and constantly changing which is another sign of bad management), but seem very junior and rarely motivated to do anything other than chat when they're not serving customers. The WiFi seems to work around 70% of the time.
Mar 11th, 2023