Falmouth Road Surgery

Any time I need an appointment they tell me to call at 8AM but, after than that NO ANSWER, then they say use Dr IQ App to make it easier, I spend 15 minutes filling all their fields, and after a bit they "processed" my request saying "we tried to contact you but no answer, please call us for an appointment" which it was a lie, nobody called me. I ended up calling back again and now they say "you need to call back tomorrow again" even though it was their mistake not answering and also lying that I was "contacted", worst service ever, I will need to go in person to the place to get an appointment, 2023 people, terrible service
May 1st, 2023

Great service. I called at 8am, had an appointment at 10:15am, now its 11am and I am going home delighted with the service. The doctor Roger is a superstar!
May 1st, 2023

Anxhela treated me with a smile,very nice lady and beautiful too
Apr 23rd, 2023

The service is horrible! To get an appointment you need to call at 8am or go IN PERSON to tell you that all appointments are fully booked on that date. This is really a waste of time and Falmouth surgery should make sure to have a digital appointment service as any other decent GPs. We are living in 21 century and this is really out-dated. I dont know how they operate. The stuff and doctors are nice and polite but this appointment approach should change as soon as possible.
Apr 20th, 2023

Was a decent practice when I first registered (only moved because Borough Medical Centre closed). Now its nigh on impossible to get an appointment. They communicate through the Dr iQ app but dont seem to know how it works for patients. They palm you off with a response of go to XYZ and that either doesnt exist at all or doesnt allow you to do what theyre asking of you. They also sent my medication to the wrong pharmacy. It took several phone calls over 2 days and me physically waiting in the pharmacy for the physician to sent to the right pharmacy.
Apr 19th, 2023