Stephens & Son Solicitors

I have had the misfortune of having to deal with this solicitors to deal with a probate/Trust situation. Customer service skills are appalling, communication skills are zero, Reception team are rude and obstructive. If I could give a zero or minus score I would! They also owe me money as I paid out for various expenses and they have sent me a cheque which is not the correct amount. I have tried to contact them about this via phone (they never return calls) and email (they never reply to emails). Avoid at all costs!!
Nov 17th, 2022

DO NOT USE. I would not recommend this company to my worst enemy. They are undoubtedly the worst company I have ever dealt with. It has taken nearly 3 months to obtain the paperwork requested, despite numerous telephone calls to them. Most of which were ignored. On 3 separate occasions the paperwork could not be found and I was expected to accept that. Rude and unprofessional is an understatement. They do excel it the art of telling lies, they would win an award.
Mar 20th, 2022

To say they're incompetent is an insult to incompetence. They are useless. If you want something done promptly don't use them. I wouldn't recommend them to anyone.
Dec 1st, 2021

After mum died we collected her will from Stephens, but to our horror discovered it was a superseded version of the will. After a "search of their archives" the current version of the will was found. Fortunately, mum had informed us of the amendments she had made to her will (at great expense!), otherwise we would have just accepted the old will, resulting in huge trauma to the family.
Apr 14th, 2021

Most appalling service, especially by partner. I've been waiting 3 weeks for a call back regarding a simple request. I'm going to complain with the law society. I understand that months ago the company merged and moved and therefore had a lengthy problem with telephone lines which is understandable. However, since then, my experience in my purchase matter still has been most frustrating. Updated: after my complaint was picked up, matters improved significantly. Highest praises to Amy P who has dealt with an extraordinarily delicate matter highly professionally and swiftly. She's made her firm proud with how she dealt with the house sale.
Apr 2nd, 2020