Prestige Dry Cleaners Walderslade

Services: Organic dry cleaning, Alterations
Apr 1st, 2023

They always offer really good and helpful service.
Feb 21st, 2023

Oct 10th, 2022

Dress is clean but the service was shocking. Im a very laid back person and the service left me quite frustrated. Upon dropping off my wedding dress for cleaning, they were quite pushy and insisted that my dress bag was dirty and needed cleaning. Then came the sales talk of the dress box which felt quite pushy too. After some back and forth I told them I am not paying 80 for a box and just let it slide for them to clean the "dirty" dress bag. Then I got a phone call to say my dress was ready and discussed the 80 box again. I was married previously 11 years ago, so I know you can get these boxes for 10 online and was not going to be persuaded into it. I get to the shop and they bring my dress off the rack, but it has someone else's vail in there. They tell me it's my vail and I say it's not and then they say it is. I didn't own a vail but they didn't believe me. Then I was told that it wasn't my dress and I showed them a photo to prove it is my dress but someone else's vail. I was then told that it isn't my dress and taken to someone else's dress and told that it's mine. Back and forth again with them insisting it's my dress and my bag. Told them that I had a grey bag and they told me I didn't and that I had a pink bag and to remember my sister brought it in. Several times back and forth again telling them that I brought the dress in myself in a grey bag and white hanger and that this was my dress, to be told that I didn't. After 15 or 20 minutes back an forth I walk out with my dress in my dress bag (which literally has my name on it) and feeling fed up being made out that I have some sort of memory problems. No wonder peoples things have gone missing in previous reviews.....lucky I picked up the dress myself, because they would have sent the collector off with someone else's stuff.
Jul 28th, 2022

Amazing service. Had a drinks stain on my trousers from my wedding that was stubborn and hard to remove. Took many hours of hard work by the shop for them to be able to remove the stain. Excellent customer service and good price for services. Would definitely recommend!
Apr 13th, 2022