Cycle Hub Medway

Great Service and fast at what they do will come back if bike has issues again 100% but sad to hear it be moving from lordswood
Dec 21st, 2022

Great service , great price, and at a great location. If he's working from home then I home he keeps up a great service.
Nov 29th, 2022

Superb service! Chris talked me through all the options and wasn't pushy at all. Everything from initial conversation to bike pick up/drop off and the service itself was perfect. Very impressed considering the horrendous service and quality I've gotten from Halfords in the past! Thank you Cycle Hub Medway!
Jul 23rd, 2022

Took my Dutch bike equipped with hub gears and brakes to cycle hub on a recommendation after resistance in the rear wheel, that another repairers in Gillingham failed to fix. Unable to fix my bike, however, cycle hub had the bike for months before even looking, Phoned about once every three weeks to see how bike was getting on and told 'I'm just waiting for an hour to have a look' . Eventually bike returned after about 6 months, looks like all they did was remove rear wheel (which they didn't bother to re fit properly), chain guard left in pieces, seat left as it would presumably have been when on cycle stand. Looking at other reviews, I assume that they are good at what they have experience of (Setting up and servicing road bikes) and this is evidenced by the number of bikes they have in the workshop. However, I would have preferred it if they had just said at the outset this wasn't the kind of bike they deal with rather than have my bike for months and return it in bits. Personally I would not use again. Thanks for your reply, and I appreciate your honesty and apology. I would like to point out that the lug/nut that attaches the arm of the rear brake the end of the rear brake cable is missing completely.
Sep 9th, 2022

I recently got my first road bike on the cycle to work scheme from Halfords. My front wheel was somehow buckled and rubbing on the front brakes. Initially i thought i would need a new wheel. After some googling i found out that sometimes the wheel can be trued. I visited another bike store but i wasnt filled with enthusiasm that the wheel could be fixed. When i visited the Medway cycle hub i found that the staff really knew their stuff and clearly had a lot of enthusiasm for cycling. I had no trouble leaving my wheel with them to be trued. The price was really good and sure enough when i got the wheel home and gave it a spin in the forks you could barely notice any side to side movement. I would recommend the Medway cycle hub.
Jul 3rd, 2022