Lloyds Bank

Very poor. I made the trek there to handover ID documents for a new business account after Lloyds closed my nearest branch. They looked like they had never done this before and the documents were not uploaded onto the system. Now will be delayed until the New Year and then possibly 6 weeks to activiate the account after this. I need to pay monies into the account which means with the 2 week delay at the start of this process it will have taken nearly 3 months to open an account!
Dec 15th, 2022

Mar 31st, 2020

Feb 2nd, 2020

Feb 26th, 2019

A lot seems to have changed in the last year. All the team there have always done a great job and I'm sure they probably all still do. This is not the case for the branch manager Mark. All I wanted to do was pay 5 subs to my son's football team. The account is a Lloyds account. Over the last 4 years this has never been a problem until today. Nobody else was in the branch, apart from two tellers one was Mark and a gentleman on the customer service desk. When I asked Mark if I could make this deposit, he said I am doing it wrong, you have to use the machine. I said this is the way I have always deposited money into a shared football account. He then told nobody should have done it for you in the past it had to be the machine. As I have to add notes on the payment to make sure it goes against my son's name , I asked how can I do that through the machine. He said you can't. He asked me if I am a Lloyds customer which I replied I was but I was moved back to TSB when the two banks split. He told me that I must do it through my TSB account.When I stated that the person who looks after the account I think even works for Lloyds he asked me to call her and he would tell her she is doing it wrong. All I wanted to do was deposit 5. He then told me he was the branch manager I do not know why he told me this unless he thought I was blind or could not read the badge he had on which clearly stated this. I told him I was going to check with his head office and at this point he said on this occasion he would let me deposit the money into the account. What normally takes a about 40 seconds was now about 10 minutes. I thought a bit of interaction with a potential future customer, letting me know of all the superb offers that Lloyds currently have, as I am married with 3 children would have been the perfect opportunity for Mark but as he told me on 3 occasions I was doing the payment wrong I have probably got this wrong as well.
Jan 22nd, 2019