Audio T Southampton

Hands down the worst instance of customer service that I have encountered in 50 years of spending money. I went in with the intention of buying some pricey upgrades to my hifi. Two staff members, in particular the toe-curlingly awful elder guy who refused to answer any questions with anything other than dismissive, disinterested and disdainful one word utterances, were seemingly annoyed by my presence, desperately looking for the chance to be patronising about my questions and so witheringly negative that I was desperate to leave. This shop is so awful and so lacking in customer service ability that it would leave a bitter taste to spend money there. (I made that mistake 10 years ago when I spent 1000 on my turntable and they refused to explain how to set it up properly. I thought that dreadful guy would have long since moved on but I was wrong.) Anyway, all was well; I called Richer Sounds in Southampton who were superb. At Richer Sounds they bend over backwards to be welcoming and offer time, advice, reassurance, care and technical insights. At Richer Sounds the staff are genuinely please to see you. After my appalling experience at Audio T, I was delighted to spend 3,700 later that day at Richer Sounds. In short, Audio T - shocking avoid this place.
Apr 20th, 2022

Sorted out my problem with my rega 3 turntable very helpful
Sep 27th, 2022

Fantastic to see a proper Hi-fi store thriving.
May 15th, 2022

I have been a customer for well over 20 years and heartily recommend Alan and his team at Audio T. Excellent, friendly relaxed advice coupled with deep knowledge and flexibility. Proper personal friendly expert service with the support of the wider Audio T behind them.
May 2nd, 2022

I have been a customer of Audio T in Southampton for many years. On each and every occasion they have understood my requirements, my budget, and the direction I wanted to take my hi-fi and AV system in. Their product knowledge is very good, and being brand agnostic means that they have never tried to drive me to a brand or product that didn't suit me from a performance or aesthetic point of view. I do think that the advent of COVID has possibly impacted the experience that some customers might feel they get, but I have never felt this and have become a loyal and continuing customer.
Mar 4th, 2022