The Fryern Surgery

I had a blood test in November, they told me that my cholesterol was a bit high and I have to re-do my blood test in 3 months, I did that in March and when I called for results the receptionist told me that they did not check the cholesterol level and I can email them to complain.
Apr 17th, 2023

Found the receptionist wanting. She spoke over me the patient fresh out of hospital after a heart attack operation. She was rude and put the phone down. Did not help at all. Second receptionist was not thar better. Only imparted with half the information. None Of them did what was required of them. Arrange medication and followup care. Useless on the whole
Mar 20th, 2023

This has to be the most frustrating experience ever and not for the first time being on HOLD trying to book an appointment with a nurse, which it tells you to call for, phone is NEVER answered...last time had to drive to the surgery to make an appointment face to face.. Still not answered...25 mins on hold And before the keyboard warriors start defending our broken NHS,this is a surgery problem not an NHS problem
Jan 22nd, 2023

Met some pretty hostile doctors who decided that it was all in my head. Went private only to discover a very interesting diagnosis that saw me put on antibiotics for 3 months.
Jan 22nd, 2023

I've been part of this surgery for around a year; my repeat meds get approved in usually 24 hours, my econsult requests are responded to the same day or next day if its later, and I can get an appointment quite easily. My gp manages my conditions very well and listens to me, taking into account what I feel and think. Sometimes there's a wait on calls but I just call back later or wait. Lots of illnesses are still around so can't expect there to be no queue when calling. Everyone is super friendly, and I've always had a good experience here thanks all!
Jan 7th, 2023