Travelcrew

Do not use this company. I have had to raise a charge back on my credit card when they failed to refund me despite confirming that they would by email. They advertise at one price, then phone you adding in addition charges. In addition to raising a charge back I have also contacted ATOL suggesting that they review their licence. Awaiting to hear who has issued card services to this company and will endeavour to have those services revoked
Feb 9th, 2023

Carefully book your ticket, this travel agency bit tricky
Jan 23rd, 2023

My father just passed away. I am trying to change My aunts flight as she is travelling back to NZ to console my distraught uncle. She booked a flexi flight which should be able to be changed. I understand there may be costs involved in changing tickets but they are trying to charge me the cost of a whole new fight. I will never recommend this business as this is highway robbery without compassion. The staff wouldn't listen and were rude and continuously shouting over myself and other family through the phone.
Nov 13th, 2022

I have had a very bad experience with this agency. They didnt refund my money during peak COVID. The staff take the customers for a ride and failed to convince as to why they would deduct nearly 200 for each of my 5 tickets as a penalty. Not an agency worth booking tickets from. Travelcrew is the mother of scam travel agencies.Their website mentions the office in vista centre in Hounslow ,London . I have personally been there for my refund since they kept on lying over the numerous phone calls. No office of this fraudulent agency exists in that building and no one there seems to know or heard of this agency before. Its better to buy your tickets from ATOL specified travel agency and Travelcrew doesnt figure on the list. The managers and staff are highly trained to loot you of your money. They are yet to return my full refund and keep ignoring my phone calls. I would not give even a single star to these frauds but without this I would not be able to write this review.
Dec 15th, 2022

Agent rang back to offer flight tickets to Orlando for family of 4 in December nearly 2500, looked later on their internet site and paid 1096. Two weeks later, They now saying the childrens date of births were wrong and looking 580 to amend. The best of it is, Ive rang American Airlines and gave them all the correct dates and theyve made a note on the system. They havent even paid AA for the tickets. They are now trying to tell me its 57 a ticket to cancel. The reality is they have sold the tickets at a price they cant buy at and looking to extort more money out of us. Ive got proof the date of births are correct and AA have the correct information. Horrible company to deal with, if you pay a little more elsewhere, its well worth it **The day after writing this review, the good customer care personnel called and tried to make amends. They tried to offer me flights departing later on the scheduled day and arrive back on an earlier flight. I said to them I will go home and speak to my wife. The next day I got back to Vani and she said we had till 5pm the previous day to decide(this was never told to myself). I rang American Airlines again and they informed me they have the correct details and there is no admin charge to be paid. It is all Travelcrew who are charging the extra. After they said the tickets werent available now, they were looking 690 to issue the tickets. They are desperate to refund me as they cant issue the tickets at the price Ive paid. The problem is now the tickets have gone up significantly as we are nearly two months on and no tickets issued!!!! I think it more than fair that what it costs me extra to pursue this company further for the additional costs. They have had plenty of opportunities and we are no further. I would advise anyone who thinks they have a cheap deal to pay extra and save themselves the aggravation of trying to save a family holiday!
Nov 1st, 2022