Chadwell House Residential Care Home - Sanctuary Care

Very clean , very knowledgeable staff and happy residents.
Nov 7th, 2022

My mother in law is here. We are very pleased with the home. Staff work hard, are caring and friendly to us.
Oct 15th, 2022

Aug 1st, 2022

Bad poor rude practice african black female carers dont care. Saw pulling patients instead of assisting that nearly had a fall. They let dementia walking outside without slippers or shoes. Rude approach to patients and they're always on the their mobile phone, force feeding at meal time were patients dont want to open his mouth. This place should close down. Its a very noisy environment staff were talking loud or shouting, Tried email the manager but i think the manager doesnt care. He only cares about his sports running, promotion and achievement in life but he cant descipline his own staff. I feel sorry for your love ones to be admitted to this place. Lack of knowledege and poor practice of staff.. no wonder they are rated by cqc as good only. I hope CQC will do they're job properly. Theres a lot of abuse going on this place.
Mar 15th, 2023

My father-in-law has mixed dementia and is partially sighted. The Manager decided to Place my father-in-law in incontinent pants as they were short staffed and did not take him to the toilet in time. He ended up in hospital with a serious UTI and skin sores from being left in soiled pants. They pride themselves on being a dementia specialist care home but the Manager, Nicolas Kee Mew, evicted my father-in-law on the day he was admitted to hospital (without any prior notice) because he said that he could not cater for my father-in-laws needs, which were dementia. He spent 6 weeks in hospital because he did not have a care home to return to, which resulted in him losing the ability to walk. The home where he was placed is worlds apart from Chadwell House. They have a full activity calendar, they take them out to the shopping centre, cafes, pubs and parks on a regular basis. If only we had prior knowledge of the care system and homes before agreeing for him being placed in Chadwell House. The last CQC review was in 2018, so it is well overdue and should not be rated so highly. Anyone considering Chadwell House for their loved one, should seriously consider other options and homes before placing them there.
Feb 18th, 2023