Glen acres kennels and cattery

My 3 boys love it here! regularly come for daycare and my go to place to board them! and getting to see updates on them everyday really helps!
Jan 10th, 2023

Dec 22nd, 2022

My dog seems to love it here, the staff are friendly and I am 100% happy leaving my dog there.
Oct 30th, 2022

My dogs love this place.
Oct 18th, 2022

I am sadden to have to write this review, after attending this kennel for many years. On the last few occasions we have encountered many issues including wrongly book dates, changes to prices with additional charges being added and as existing customers we should of been notified about this prior to booking. I understand prices/times change however my 73yr old father doesn't use Fb as communication. We have made bookings to arrive on the Saturday and then been told there's only capacity on the Friday. Then on questioning the changes being call 'rude' is not the way to resolve the issues. Our dog has returned home 3 times unwell from visits twice with kennel cough and lastly with D&V. The handling of the situation has been less than adequate with gaps in documentation and communication. I understand animals get ill and I am not blaming the kennels for cause of illness currently. However, the follow up, customer service has not meet the standard, leaving many gaps. There seems to be a focuson their 'hard earned money' rather than the animals well-being or preventing issues occurring.
Aug 6th, 2022