One in Four

Really grateful to have the opportunity to have counselling here. John is one of the best therapists Ive had. The rest of the team always greet you with a smile on their face too.
Jan 28th, 2023

Waste of time &bad impact on my life. Statements made regarding the disorganisation are true. You need to call to see if there are in fact spaces. I think having staffed volunteers may be lead to the vunerable (clients) being at risk of being willing to try longer with a counseller, as lack of boundaries are often the baseline for many of us that use this service. My counseller had to "come out of character" (her words not mine) to scold me for actions I had taken with my ex......I was shocked but to scared to say anything back and continued. They also proceeded to tell me this is a volunteer service and they do not have to be here...again silencing me more and making me feel less than particularly during experiencing mania. Unfortunately the counseller did not take my suicidal thoughts seriously, Even after an attempt and psych hold. No discussion about it. Told to move on when I wanted to express how scared I was. They often batted away my issues and seemed more focused on my relationship drama. I really needed help with my pressured thoughts and other things I do not wish to get into publicly here. No tools given to combat this and was me talking with little ancedotes instead of evidence-based tools I could put in my proverbial pocket. I hope others are getting the help they need but to be honest my mental health has worsened as a result and I had to leave this service when I got brave enough to do it.
Dec 19th, 2021

Awful service!
Jul 8th, 2021

Nothing against the therapists themselves, but the organization itself is another thing. Not sure the office manager (Juliet)is the same across all locations, but I was a little taken aback by how disorganised and inexperienced she came across. She couldn't remember basic details, couldn't even get a consultation booked in correctly, I could go on... I'm not trying to throw someone under the bus here, but it's important that you hire staff members that are empathetic and pay attention to detail. They should be sensitive to the fact that people who reach out to One in Four are already in quite a fragile state, they do not need the added stress/agitation. Please do better!
Jun 30th, 2021

Im absolutely disgusted and shocked. Hurt and betrayed. What a waste of my 7 months of life . The worst impact ever. Im traumatised. This charity and therapist is partly to blame for my suicide attempt last year. They made me far worse not better!! I was abused by my therapist. She broke many rules, boundaries and clearly was not trained or experienced to have a client like me. She told me what I wanted to hear. I was too vulnerable and naive to see all she was doing wrong at the time . I was lied too . I still dont know formally what her qualifications were as nobody is telling me. She has said level 5 certificate ? In what ? Yet they took money from me weekly to pay a trainee who I did not know is a trainee . She has only just registered with the BACP. I feel iv been financially exploited ,duped,conned. I was misled by David ,he is the one who matched me with what I thought was a fully trained ,experienced therapist. I would never agree to have a trainee therapist nor to pay for one! So they took my money and the therapy I got was shocking ! I cant go into too much details on here at the moment because I have escalated this complaint to the BACP. The therapist told me all about her personal life. Broke GDPR and stopped therapy abruptly by WhatsApp after I had a suicide attempt . I was left with no support at all whatsoever . Very cruel ,negligent and irresponsible. Its unforgivable . Im going to take my story to the papers because the director is refusing to talk to me and deal with this. Iv talked to a Michelle who did nothing to rectify this. A lady called Juliet who always answers the phones. I urge all who go to this charity not to bother. If you do decide to give them a go make sure to ask what training your therapist has ,get it as proof written form by email ask for evidence as I was lied too and misled. They dont use good practice . Also I would say to look up on the BACP website what rules and regulations therapists are meant to adhere too. If you see them breaking the rules make a formal complaint and report to the BACP. Im taking my story to the press as this charity is not feeling with my complaint . Im so worried others will suffer like me . Management Team Director: Linda Dominguez MBE has not said one word to me and ignoring me refusing to talk to me. Im going to report to the charity commission too.
Oct 18th, 2021