Specsavers Opticians Sheffield - Catcliffe

A family member kept receiving ing letters and emails reminding him and telling him to make an appointment but when he tried by phone he was referred to online booking but online booking wouldn't let him book an appointment and referred him to call. We visited the store and the first representative couldn't help as the letter said he required a specific test she apologised and said she was new and still learning so would get someone else. So.eone else turned up but didn't say the first lady had asked for help as the first lady wasnt there so didn't have the observation opportunity to learn and it wasnt until.we said we were waiting for the first lady to get someone e else that she said oh yes that me. I feel they need to work on communication. The eye test my son requires they are unable to perform at their store but the lady.directed us to a different store for that test but said she could book him I for an ordi ary test. We suggested it would be better to get all the tests done at the same store at the same time. This store is my sons usual optician and normally we have excellent service but have to say the staff concerned are.letting their team down on this occasion. We also suggested it would be good if the 2 stores could share my sons previous history and prescriptions and were told they dont normally do that unless the other store asks for them which to me is time wasting as when my son visits the new store they have no base line to refer to , we asked for the data to be shared and all it will do is mean we have to make 2 visits if the other store waits for the data or we start again. Communication is a wondrous thing when performed correctly and can improve customer experience and improve the service received and reduce time spent going over information already held and available .
Apr 6th, 2023

Only optician Ive been to where you can only look if you pre book an appointment.
Mar 22nd, 2023

Feb 7th, 2023

Fantastic service. I've not had an eye test in 15 years so I was due and I couldn't be happier with the staff and the service. The prices were very good too. I'll certainly be using them again.
Dec 1st, 2022

Very friendly staff and good service. Always happy to help.
Nov 19th, 2022