Peter Ambrose (Castleford) Ltd

I purchased my Peugeot 2008 a few months ago. The service I received was mixed. Richard was most upbeat, helpful and kind- he was not at all pushy, which I appreciated. I also spoke with a few other staff during the purchasing process, all of who were friendly. The steering was off during the test drive but I was assured this would be fixed and the car would receive a full valet, all ready for collection. Post purchase, there was some indecision regarding the collection date- which was inconvenient when trying to arrange the insurance. In addition to this, when I did collect the car it was not properly valeted and I noticed on the drive home that the steering was not corrected either, as promised. After some negotiation (I am not local to the showroom) I decided to get the tracking fixed locally, only to find out it was not the tracking. Peter Ambrose then collected the car and dropped me a courtesy car while the repairs took place their side. I got my car back after a few days and all was sorted. However, I was naturally disappointment and the inconvenience and stress caused. I paid for a valet myself. I work full time and communicating with them wasnt the easiest- it was me that had to push for this and make all the calls etc. Later on, I asked for a gesture of goodwill regarding a new tyre (worn on one side due to the faulty steering). I was told a certain no and that I should basically be grateful for the service I received, as this is something they do not normally do. So be warned, if promises are made during a test drive- do not expect these to be fulfilled, it is apparently not normal for them to do this. The manner in which I was spoken to when asking about the tyre was also aloof. So all in all, I am now happy with my car, but as a customer who paid on time without hassle, I was disappointed with the let downs, inconvenience and curt response of a certain member of the staff. I did reply to PA after receiving a letter from them regrading my car, outlining the above. This went ignored.
May 1st, 2023

Apr 18th, 2023

Had to take my car in for a recall. First class service from receptionist and mechanics would highly recommend.
Apr 6th, 2023

Bought a new 2008 and I have to say the service was 1st class would recommend for your next car. Bought 2 further vehicles from Peter Ambrose yet again not disappointed with the service received. Well done to all the team.
Apr 1st, 2023

Great friendly service. Couldn't do enough for us.
Mar 31st, 2023