Gas Fast | The Boiler Specialists

Poor communication, don't turn up when they say they will, or turn up without advising they are coming. Say they will call back to provide a time then don't. Took a week to finally get someone out and fix the issue. Would give zero if I could
Apr 1st, 2023

Not a good company at all. Dont use. Like all the other comments I have paid too much, way too much and I was sold a lie. My boiler is broken, it has broken 3 times now within 9months. Ive asked for replacement and have been told no. I asked Gas Fast to fix, Gas Fast have confrimed there is literally nothing they can do, I feel so stupid for using Gas Fast. Nobody from Gas Fast is allowed to touch the bolier and we await the manufacturer appointment. Tonight and tomorrow my family and I are left without heating or hot water. Its 3 degrees outside today. There is no emergency procedure even when being told by the salesman to cancel my emergency cover, he even added this to his pitch relating to our potential future savings. There have been no savings, quite the opposite. Nobody cares about young children or that we paid for a top boiler. Once youve paid they wash their hands. I would not recommend this company to anyone. There is very little need for this company which i wish i knew. You can literally get the boiler for less than half the price yourself and pick your own trusted installer. Thats really all the company does. Sells, fits then washes its hands. We intend to persue through alternative channels to reach an acceptable resolution. Service: Heating system installation
Mar 31st, 2023

If I could leave 0* I would. New boiler fitted in January, since its been fitted we have no heating and intermittent hot water, I have called and called with the promise of a call back for weeks. When I eventually lost my temper and told them to take it out as the stress it has caused wasnt worth it, they sent someone out within the next few days. Boiler is still not fixed and now trips the electric every time it kicks in. They have admitted to fitting a faulty boiler and for some reason want to keep fixing it rather than replacing. Its now snowing outside I have two young children and Im without water and heating for the third month. Horrific customer services. Still not resolved. Avoid at all costs. *I would like to point out that me being unavailable on the 9th for gasfast to attempt to fix the issue again was because i was on holiday not just because i was not in, not that I should have to defend myself when this issue should have been resolved in January when originally installed. The flush was requested by ourselves as when we were originally given the quote, we were told this was going to be done.. it was not hence us requesting it numerous times. The stress and upset this has cause is beyond words. Gasfast take some responsibility. Service: Heating system installation
Mar 31st, 2023

Positive: Professionalism, Quality, Value
Mar 26th, 2023

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Heating system installation
Mar 24th, 2023