Rolf C Hagen UK Ltd

Apr 26th, 2023

i enjoyed 10 years at this company, they have the best pond equipment or they used to have. lovely people to work with. made some life long friends.
Mar 9th, 2023

Bit tight getting on bays but always unloaded quickly
Dec 1st, 2022

I have been a Fluval customer for 2 years and am running an FX 6 in addition to this now faulty FX4. You advertise a good product with prolonged warranty but now my 1.5 yr old FX4 has malfunctioned and your customer service is utterly useless and sending me in circles. I was told its wear and tear, with comparison of the 450 dollar filter to a plastic bag, when it's just 1.5 yrs old and filters should be kept on 24/7 anyway. I did not even turn the dial down so the motor shouldn't be burnt. After I was accused to not having valid proof of purchase (which i managed to refute), i'm asked to send it to the very seller who sold me this filter to investigate instead of Fluval itself, with no explanation on why its not eligible for warranty or what will happen after that. The method of testing is to run the set in store, which is unhygienic and unsuitable for a fish tank owner. Hagen also said its not the tubes, but the agent said it could be the tubes and cannot proceed without the tubes. Due to the prolonged nature of the "assistance" I had to decommission the expensive FX4 and get another one. The expensive tubes had to be thrown away. Now the agent said cannot test or trouble shoot without the tubes.
Nov 12th, 2022

Too expensive !
Sep 16th, 2022