Dr. Bance & Partners

Feb 7th, 2019

NEVER ANY NURSES!!! And really rude staff when you ring to make an appointment. Never know a doctor's where you ring a call centre to make an appointment. Absolute joke!!!
Aug 2nd, 2018

Since they changed to a call centre for appointments its got rediculous to get an appointment told that only astleford Dr surgery is sterile for taking stitches out (how rediculous) and as there are no appointments left, told us to go to hospital to have them taken out. This is the second time this has happened, it was so much better when you phoned the actual surgery you wanted an appointment at.
Jul 7th, 2018

Jan 9th, 2018

Worst GP surgery I have ever used in the UK staff are rude .its impossible to get an appointment and constant mistakes with prescriptions . Dont go here if you have any illness that requires treatment because they dont care . Telephone appointments are horrendous drs dont listen to a word you say and make there own mind up on what you said thats if you can actually get to speak to a Dr because most medical issues are dealt with by reception it seems they have all got PhD in medical knowledge and seem to have been instructed to do there own due diligence on what is a medical condition and what isnt . Apparently a chronic condition requiring a face to face with a GP isnt a reason to get to see a dr or even get a phone appointment within 14days ! Beware this is a horrendous service and its not just me who has had issues my whole family have had the same issues and my son also has chronic illness and disabilitys this surgery has never heard the words caring empathy or understanding . They even refused to give him his repeat prescriptions so I had to go to his consultant at LGI to get the prescriptions issued 2 days after he had no medication we finally got them to write a prescription after this surgery was emailed by one of his consultants ! There is a catalogue of issues far worse and they will be reported to nhs England and any relevant authoritys !
Dec 25th, 2017