Bridge Homes

We bought our house from Bridge last year. Initially we were pleased with the house and the pre sales experience, but disappointed by the customer care team. While before you buy everyone is nice and keeps you updated by phone and email, after sale no one answers phones or emails when you have a problem. We moved in more than one year ago and our snag list is still open, with the majority of issues unresolved. I've send them tons of emails asking for progress on this issues, but really difficult to hear back from them. I understand most of them are minor, but more than one year and still not sorted, that's not reasonable anymore! We also had an issue with a broken pipe, which is a bit concerning to have a broken pipe in a brand new home, makes you question about the integrity of the work. The pipe has been repaired in a timely manner but they left the walls unpainted. After 2 months of chasing with emails and phones, we ended up fixing by ourselves. I'm sorry for this bad review as they've been so nice and understanding before sale. I'm happy to update my review in the future if my opinion changes. Service: Home building
Jun 17th, 2022

Our experience thus far of Bridge Homes has been extremely positive. Mark Stones, the sales advisor at the Springfield development, has been amazing from the very first appointment we had through to our reservation today. He has been super helpful and has explained everything very clearly. The specifications inside the house are of a much higher standard than other house builders and they are selling at a very competitive rate. Definitely recommend.
Apr 30th, 2021

Bridge homes have been excellent to us over the last two years. We have come back to them several times whilst waiting for a new development to be built and they have always been more than helpful. Then when we finally found the right plot for us Mark and Lisa were more than happy to help. They have kept us updated throughout the build and really looked after us when the original buyer of our current house pulled out at the last minute. We now get regular updates on the build and feel like we will have no problems in the future. These are like no other new build home providers out there, you get genuine people who really do make it their mission to provide an excellent service.
Jan 7th, 2021

Critical: Professionalism, Responsiveness, Value
Jun 28th, 2020

Critical: Professionalism, Responsiveness
May 4th, 2020