Emma Mattresses

I bought a cloud duvet for 149 please dont make the same mistake as me as it is not worth the money, having purchased it less than a year ago I already feel the need to replace it as it feels more like a sheet with no warmth. I also bought a mattress which is ok but not as comfy as other brands Ive had in the past.
Apr 27th, 2023

why is it that Emma customer service consistently refuse to act upon customer's requests? Why is the same question being ask multiple times despite acknowledging our previous answers were received? Why are the faults from the company being taken as a joke by the same company? Actions are missing, resolutions are missing, proper direct communication path is missing...... why is an UK company (or claims to be) treat their customer and their brand with such shameful manner?
Apr 14th, 2023

Poor quality mattresses returned for refund
Jan 19th, 2023

A terrible experience with Emma Mattress an absolutely horrific customer service. Initiated the return procedure for a mattress two weeks ago, had to chase their customer service EVER DAY first via chat then over email - no phone contact details of course - every time they would email me back saying that I would be contacted in 1-2 days by their courier but the stupid mattress is still sitting in my flat. Posted a nasty review on TrustPilot and now got a call back, still saying 1-2 days after 14 days. The gall. Avoid this company abysmal service and the mattress really aint that great either.
Sep 27th, 2022

I was work in this business you don't know what you are buying no quality on any mattress.
May 13th, 2022