Carterton Post Office

Did online passport application with them, the ladies were great as always. Got my new passport 10 days later
Apr 2nd, 2023

Lisa is friendly and really helpful :)
Jan 16th, 2023

Worst staff of all times, very rude & fighting attitude. Not helpful at all. All staff need some customer service training. I believe none them ever been through customer service training in their lives. Two senior staff has this bad attitude; then all new staff start to follow them & in couple of months they will be same as others. Don't have any intentions to help the customers out of the box. With my business mail on some occasions I go at the tip of cutoff time, if staff want; they can help me out & accept my mail but they simply refuse my mail purposely on many occasions. They like to change customer attitude but they need to change themselves first before trying to correct others. I am all ways calm & easy going person. On many occasion thought of leaving feedback over the years but I let it go on many occasions. But finally made angry to leave this feedback. Please train your staff how to be kind with the customers.
Jul 4th, 2021

Without a prior heads up I had a parcel returned to sender after having paid for first class special delivery. No prior warning that it would get retured due to them not accepting personal packages other than those sent via third party deliveries such as parcel force.
Mar 9th, 2021

Even though the last few monthly deliveries have meant to be delivered within 24 hours and the delivery being very important, they have spent 3 days at the post office
Oct 28th, 2020