Protyre Carterton

Mar 29th, 2023

I am sooo happy! The lovely Erika was beyond helpful and understanding when I came to protyre after my horrible experience with the incompetence of the service dept at Dowleys. Andy in the workshop looked over my car and sorted what was needed quickly and efficiently and explained everything so clearly so I understood what was being done. I will certainly be remaining a customer and my faith in the motor trade is restored. Thank you so much guys you are amazing!
Feb 21st, 2023

Mazda dealership advised that I should replace two tyres as getting low. They were over 3.5ml so I know that they didn't need replacing and had several months of wear left. Several months later went into protyre and found them to be totally honest. I expected for them to need replacing but was told I prob still had a couple of months left, They wrote down the size and price for me and I called and booked in two months later, I will now always use this garage as imagine if I had got them unnecessary replaced at the mazda garage. I got another 11 month out of my tyres. Fab service, easy booking process and really friendly. Thanyou x
Feb 10th, 2023

Very helpful helping out with a nail in my tyre. Got me on my way!
Jan 14th, 2023

Update: following the response below there has been no contact by any medium from Protyre. Still left high and dry with poor service and no customer service recovery! Been using this place for 10 years. Last visit really let me down but even worse was the the follow up customer service recovery. I ordered two new tyres on the website and paid extra for two new tyre pressure valves. I visited a few days before and asked if it would be possible to also purchase two new tyre pressure valves for the existing rear tyres. All added and paid for. Took in the next day, the vehicle was much later being completed than agreed (not normally an issue but i had to take my father to the hospital). On handing over the vehicle back to me the mechanic advises the warning displays on the tyre pressure monitoring were still showing but not to worry they would reset after a few miles but if they dont clear to nip it back in. After over 100 miles and 5 days the warning lights were still on , i called up and made an appointment and they said No problem leave it with them for the day! I did Picked up at the end of the day and the warning lights were still on (but all of them now) and they advised me i would have to take it to a Vauxhall garage!! So Id wasted time and a fair amount of money and was actually worse off! I wrote into their customer service department and was surprised to get a call 1-2 days later with an apology and offer to refund the money for the tyre valves. After two weeks and no contact or refund, i emailed again and again and again and they never have replied. Just terrible service and lies sadly. They have lost my custom for both vehicles after 10 years over something so simple to rectify. Very upset
Jan 19th, 2023