The Riverside Group

Every time you set out to improve our flats chaos is caused by PPM. Right now the fire alarms are going off from an unoccupied flat, and you say its not your fault. For about the fifth time at least within the last year we have to wait for an engineer to come from Morecambe Liverpool or Gateshead with the alarms din terrifying kids in the building for upto four hours through the day or night. Too many false alarms crying wolf, the fire brigade won't believe it when we have a real fire! Last week the already faulty front door was repaired by a PPM fitter who left with the entrance doors not opening at all when he left. He returned and had to use a crow bar to regain entry. The door is actually not working properly over a week later. Two flats have been flood damaged by non time served plumbers doing shoddy work. Water running through the light switch took a police report before Riverside responded. Even the guys sent to repair the flood damaged walls and ceiling must have put the plaster on with a rake. That had to be corrected by an older tradesman with the correct skills. Even the grass cutting is shocking, only cut on Monday there are patches over six inches tall by today Thursday! Alarm engineer just arrived, silenced alarms and guess what THEY ARE GOING OFF AGAIN 10 MINUTES AFTER HE LEFT! Get your act together Riverside PLEASE.
Apr 21st, 2023

Really hard to get though to riverside , takes for ever to answer your calls, and trying to get to do things on line is just as bad
Apr 2nd, 2023

Feb 5th, 2023

Jan 6th, 2023

Trying to report the fact I have no heating or hot water for 3 day's and waiting for up to 2 hours on the phone all I get is the standard message I'm 73 in remission from cancer Before Riverside took over from my previous housing association calls were answered and repairs or questions sorted in short time
Jan 2nd, 2023